Support
Frequently asked questions
Quick answers for homeowners, designers, contractors, and suppliers using DesignPlus.
About DesignPlus
What is DesignPlus?
DesignPlus is an interior-design and renovation platform that helps homeowners explore projects, discover professionals, prepare a budget, and begin an enquiry.
Who can use DesignPlus?
The platform is intended for homeowners and commercial clients, as well as designers, contractors, suppliers, and other renovation professionals.
How do I get started?
Start with renovation ideas or designer profiles, then share your property, floor plan, priorities, timing, and budget through the enquiry form.
How are professionals reviewed?
Business identity, relevant experience, portfolio information, and supporting documents can form part of onboarding. The precise production verification policy must be confirmed before launch.
Homeowners
Can I contact a preferred designer?
Yes. Open a designer profile and use the enquiry button to identify that designer in your request.
Is the renovation estimate a quotation?
No. It is an indicative planning range. A quotation requires a measured scope, material selections, site conditions, fees, and exclusions.
What should I prepare for the first discussion?
Bring your floor plan, property type, target move-in date, rooms in scope, reference images, must-haves, and a realistic budget range.
How are disputes handled?
Keep the agreed scope, drawings, quotations, approvals, payment milestones, progress records, and defect list in writing. The formal production dispute process must be approved before launch.
Designers and suppliers
How can a designer or supplier join?
Use the Partner With Us page to introduce your company, portfolio, services, and contact details.
What information should a profile include?
A strong profile includes your role, experience, specialities, typical project range, working approach, portfolio, service areas, and verified contact details.
Can profile information be updated?
Yes. The WordPress rebuild stores designers and projects as editable content types so authorised staff can keep them current.
Still deciding?